Blog

Industry Analysis, Lending, Collections, Servicing

Consumer loyalty is built during challenging times with the...

When loyalty is up for grabs during tough economic times, flexible loan repayments and customer-centric collections not only reduce delinquencies. They improve...

Industry Analysis, Lending

Every lender needs a FinTech Partner

More than 70% of business and technology banking professionals reported recently that their company would maintain or increase investment in banking, lending,...

Case Study

How Oplo delivered brilliant customer communication and...

The Challenge Prior to implementing Financial Cloud solutions for customer communication and contact management, Oplo managed collections and customer...

Customer Experience, Personalisation

Personalisation in Financial Services: Challenges and...

In our last blog post, we explored how financial services can leverage personalisation to enhance customer experiences and drive business outcomes. This...

Customer Experience, Personalisation

Personalisation in Financial Services: A Blueprint for the...

The days of one-size-fits-all service delivery are long gone, in fact 76% of customers now expect personalised experiences. This goes beyond simply adding a...

Collections, Debt collection, Vulnerable consumers

Navigating the Debt Collection landscape with technology

Recent poling by debt advice charity Step Change suggested that 40% of people in the UK – approximately 22 million people – entered 2024 struggling to keep up...

Industry Analysis, Customer Experience, BNPL

BNPL industry challenges: Leveraging technology for success

The Buy Now Pay Later (BNPL) industry is experiencing exponential growth. Since the start of 2023, over half of UK adults (approximately 26.4 million people)...

Debt collection, Customer Experience, Self-service

10 Benefits of a Self-Service Customer Portal in Debt...

Results from a recent study show that 67% of customers express a preference for self-service portals over speaking to a company representative. For those in...

Lending, Collections, Servicing, Debt collection, Customer Experience

Financial Cloud Highlights from 2023

Reflecting back on the incredible year of 2023, the Financial Cloud team are delighted to share some of our standout achievements. From growing our team to...

Collections, Debt collection, Customer Experience

The impact of self-service portals in debt collection:...

In an industry often associated with stress and discomfort, the debt collection sector is undergoing a remarkable transformation by embracing technology to...

Lending, Collections, Debt collection, Vulnerable consumers

Enhancing customer experience in the cost of living crisis

The cost of living crisis is a major concern for individuals and families in the UK. According to a 2022 study conducted by the Financial Conduct Authority a...

Industry Analysis, Debt collection

Modernising Debt Collection with a Financial CRM

In recent years, the landscape of debt collection in the UK has undergone transformative change through the adoption of modern technology. A game-changerin the...

Industry Analysis, Collections

Leveraging technology for effective debt collection and...

In a recent blog post, we discussed the link between debt collection and mental well-being, and how companies can approach their strategies for dealing with...

Industry Analysis, Collections

Mental health and debt collection: Implementing a more...

In today's fast-paced world, financial struggles have become a significant source of stress for many individuals. The burden of debt can take its toll on...

Industry Analysis, Collections

Stay compliant with new FCA regulations for Consumer Duty...

The Financial Conduct Authority (FCA) regulates UK financial services. The FCA safeguards consumers, market integrity, and industry stability. New regulations...