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Consumer loyalty is built during challenging times with the...

When loyalty is up for grabs during tough economic times, flexible loan repayments and customer-centric collections not only reduce delinquencies. They improve...

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Every lender needs a FinTech Partner

More than 70% of business and technology banking professionals reported recently that their company would maintain or increase investment in banking, lending,...

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How Oplo delivered brilliant customer communication and...

The Challenge Prior to implementing Financial Cloud solutions for customer communication and contact management, Oplo managed collections and customer...

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10 Benefits of a Self-Service Customer Portal in Debt...

Results from a recent study show that 67% of customers express a preference for self-service portals over speaking to a company representative. For those in...

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Financial Cloud Highlights from 2023

Reflecting back on the incredible year of 2023, the Financial Cloud team are delighted to share some of our standout achievements. From growing our team to...

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Financial Cloud CRM

The impact of self-service portals in debt collection:...

In an industry often associated with stress and discomfort, the debt collection sector is undergoing a remarkable transformation by embracing technology to...

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Self-service in debt collection

Enhancing customer experience in the cost of living crisis

The cost of living crisis is a major concern for individuals and families in the UK. According to a 2022 study conducted by the Financial Conduct Authority a...

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Modernising Debt Collection with a Financial CRM

In recent years, the landscape of debt collection in the UK has undergone transformative change through the adoption of modern technology. A game-changerin the...

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Debt collection CRM

Leveraging technology for effective debt collection and...

In a recent blog post, we discussed the link between debt collection and mental well-being, and how companies can approach their strategies for dealing with...

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Debt collection and mental health

Mental health and debt collection: Implementing a more...

In today's fast-paced world, financial struggles have become a significant source of stress for many individuals. The burden of debt can take its toll on...

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Debt collection and mental health

Stay compliant with new FCA regulations for Consumer Duty...

The Financial Conduct Authority (FCA) regulates UK financial services. The FCA safeguards consumers, market integrity, and industry stability. New regulations...

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FCA Consumer Duty vulnerable customers

How to get personal with borrowers and improve customer...

As consumers, we’re au fait with hyper-personalisation. Emails filled with unique-to-us offers from Amazon or Uber Eats. Online fashion stores that know our...

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Debt collection software

Consumer loyalty is built during challenging times with the...

When loyalty is up for grabs during tough economic times, flexible loan repayments and customer-centric collections not only reduce delinquencies. They improve...

Read more
Customer experience and debt collection

Every lender needs a FinTech Partner

More than 70% of business and technology banking professionals reported recently that their company would maintain or increase investment in banking, lending,...

Read more
Software for  debt collection

Modernising debt collection in 2023 and beyond

Mid-pandemic it was clear that a debt crisis was coming and that leaders in collections should brace their businesses for difficult times ahead. Nobody however...

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Debt collection software