Category
Collections
Navigating the Debt Collection landscape with technology
Recent poling by debt advice charity Step Change suggested that 40% of people in the UK – approximately 22 million people – entered 2024 struggling to keep up...
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Financial Cloud Highlights from 2023
Reflecting back on the incredible year of 2023, the Financial Cloud team are delighted to share some of our standout achievements. From growing our team to...
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The impact of self-service portals in debt collection:...
In an industry often associated with stress and discomfort, the debt collection sector is undergoing a remarkable transformation by embracing technology to...
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Enhancing customer experience in the cost of living crisis
The cost of living crisis is a major concern for individuals and families in the UK. According to a 2022 study conducted by the Financial Conduct Authority a...
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Leveraging technology for effective debt collection and...
In a recent blog post, we discussed the link between debt collection and mental well-being, and how companies can approach their strategies for dealing with...
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Mental health and debt collection: Implementing a more...
In today's fast-paced world, financial struggles have become a significant source of stress for many individuals. The burden of debt can take its toll on...
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Stay compliant with new FCA regulations for Consumer Duty...
The Financial Conduct Authority (FCA) regulates UK financial services. The FCA safeguards consumers, market integrity, and industry stability. New regulations...
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How to get personal with borrowers and improve customer...
As consumers, we’re au fait with hyper-personalisation. Emails filled with unique-to-us offers from Amazon or Uber Eats. Online fashion stores that know our...
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Consumer loyalty is built during challenging times with the...
When loyalty is up for grabs during tough economic times, flexible loan repayments and customer-centric collections not only reduce delinquencies. They improve...
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Modernising debt collection in 2023 and beyond
Mid-pandemic it was clear that a debt crisis was coming and that leaders in collections should brace their businesses for difficult times ahead. Nobody however...
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Ten benefits of cloud CRM for lending and collections
Despite record investment in digital transformation in FSI in the past five years, many financial organisations are still over-reliant on legacy customer...
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