Category

Debt collection

    Collections, Debt collection, Vulnerable consumers

    Navigating the Debt Collection landscape with technology

    Recent poling by debt advice charity Step Change suggested that 40% of people in the UK – approximately 22 million people – entered 2024 struggling to keep up...

    Read more
    Financial CRM for debt collection
    Debt collection, Customer Experience, Self-service

    10 Benefits of a Self-Service Customer Portal in Debt...

    Results from a recent study show that 67% of customers express a preference for self-service portals over speaking to a company representative. For those in...

    Read more
    Lending, Collections, Servicing, Debt collection, Customer Experience

    Financial Cloud Highlights from 2023

    Reflecting back on the incredible year of 2023, the Financial Cloud team are delighted to share some of our standout achievements. From growing our team to...

    Read more
    Financial Cloud CRM
    Collections, Debt collection, Customer Experience

    The impact of self-service portals in debt collection:...

    In an industry often associated with stress and discomfort, the debt collection sector is undergoing a remarkable transformation by embracing technology to...

    Read more
    Self-service in debt collection
    Lending, Collections, Debt collection, Vulnerable consumers

    Enhancing customer experience in the cost of living crisis

    The cost of living crisis is a major concern for individuals and families in the UK. According to a 2022 study conducted by the Financial Conduct Authority a...

    Read more
    Industry Analysis, Debt collection

    Modernising Debt Collection with a Financial CRM

    In recent years, the landscape of debt collection in the UK has undergone transformative change through the adoption of modern technology. A game-changerin the...

    Read more
    Debt collection CRM