Category

Lending

    Lending, Collections, Servicing, Debt collection, Customer Experience

    Financial Cloud Highlights from 2023

    Reflecting back on the incredible year of 2023, the Financial Cloud team are delighted to share some of our standout achievements. From growing our team to...

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    Financial Cloud CRM
    Lending, Collections, Debt collection, Vulnerable consumers

    Enhancing customer experience in the cost of living crisis

    The cost of living crisis is a major concern for individuals and families in the UK. According to a 2022 study conducted by the Financial Conduct Authority a...

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    Industry Analysis, Lending, Collections, Servicing

    How to get personal with borrowers and improve customer...

    As consumers, we’re au fait with hyper-personalisation. Emails filled with unique-to-us offers from Amazon or Uber Eats. Online fashion stores that know our...

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    Debt collection software
    Industry Analysis, Lending, Collections, Servicing

    Consumer loyalty is built during challenging times with the...

    When loyalty is up for grabs during tough economic times, flexible loan repayments and customer-centric collections not only reduce delinquencies. They improve...

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    Customer experience and debt collection
    Industry Analysis, Lending

    Every lender needs a FinTech Partner

    More than 70% of business and technology banking professionals reported recently that their company would maintain or increase investment in banking, lending,...

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    Software for debt collection
    Industry Analysis, Lending, Collections

    Ten benefits of cloud CRM for lending and collections

    Despite record investment in digital transformation in FSI in the past five years, many financial organisations are still over-reliant on legacy customer...

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    CRM for debt collection