Category

Customer Experience

    Customer Experience, Personalisation

    Personalisation in Financial Services: Challenges and...

    In our last blog post, we explored how financial services can leverage personalisation to enhance customer experiences and drive business outcomes. This...

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    Customer Experience, Personalisation

    Personalisation in Financial Services: A Blueprint for the...

    The days of one-size-fits-all service delivery are long gone, in fact 76% of customers now expect personalised experiences. This goes beyond simply adding a...

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    Personalisation in Financial Services
    Industry Analysis, Customer Experience, BNPL

    BNPL industry challenges: Leveraging technology for success

    The Buy Now Pay Later (BNPL) industry is experiencing exponential growth. Since the start of 2023, over half of UK adults (approximately 26.4 million people)...

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    Debt collection, Customer Experience, Self-service

    10 Benefits of a Self-Service Customer Portal in Debt...

    Results from a recent study show that 67% of customers express a preference for self-service portals over speaking to a company representative. For those in...

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    Lending, Collections, Servicing, Debt collection, Customer Experience

    Financial Cloud Highlights from 2023

    Reflecting back on the incredible year of 2023, the Financial Cloud team are delighted to share some of our standout achievements. From growing our team to...

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    Financial Cloud CRM
    Collections, Debt collection, Customer Experience

    The impact of self-service portals in debt collection:...

    In an industry often associated with stress and discomfort, the debt collection sector is undergoing a remarkable transformation by embracing technology to...

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    Self-service in debt collection