Category
Industry Analysis
BNPL industry challenges: Leveraging technology for success
The Buy Now Pay Later (BNPL) industry is experiencing exponential growth. Since the start of 2023, over half of UK adults (approximately 26.4 million people)...
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Modernising Debt Collection with a Financial CRM
In recent years, the landscape of debt collection in the UK has undergone transformative change through the adoption of modern technology. A game-changerin the...
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Leveraging technology for effective debt collection and...
In a recent blog post, we discussed the link between debt collection and mental well-being, and how companies can approach their strategies for dealing with...
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Mental health and debt collection: Implementing a more...
In today's fast-paced world, financial struggles have become a significant source of stress for many individuals. The burden of debt can take its toll on...
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Stay compliant with new FCA regulations for Consumer Duty...
The Financial Conduct Authority (FCA) regulates UK financial services. The FCA safeguards consumers, market integrity, and industry stability. New regulations...
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How to get personal with borrowers and improve customer...
As consumers, we’re au fait with hyper-personalisation. Emails filled with unique-to-us offers from Amazon or Uber Eats. Online fashion stores that know our...
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Consumer loyalty is built during challenging times with the...
When loyalty is up for grabs during tough economic times, flexible loan repayments and customer-centric collections not only reduce delinquencies. They improve...
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Every lender needs a FinTech Partner
More than 70% of business and technology banking professionals reported recently that their company would maintain or increase investment in banking, lending,...
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Modernising debt collection in 2023 and beyond
Mid-pandemic it was clear that a debt crisis was coming and that leaders in collections should brace their businesses for difficult times ahead. Nobody however...
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Ten benefits of cloud CRM for lending and collections
Despite record investment in digital transformation in FSI in the past five years, many financial organisations are still over-reliant on legacy customer...
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