Author

Oliwia O'Hare

    Compliance, AI, communication studio, benchmark

    Your Cost-to-Collect Has a Ceiling. The Operational...

    Cost-to-collect is the number that every collections and lending COO watches closely and almost none can explain precisely. It moves with volume, with agent...

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    Compliance, AI, communication studio, benchmark

    Before You Buy Another AI Tool, Find Out If Your Operation...

    There is a predictable pattern in UK financial services right now. A senior leader returns from an industry conference having seen demonstrations of AI that...

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    Compliance, AI, communication studio, benchmark

    You Think You Know How Your Operation Compares. You...

    You Think You Know How Your Operation Compares. You Probably Don't. Most COOs in UK lending and collections have a rough sense of where they stand. Response...

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    Financial CRM

    Flexibility by Design: Why Financial Services CRMs Must...

    Financial services organisations don’t replace their CRM platforms lightly. When they do, it’s rarely about features. Growth, regulation, customer...

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    Customer Experience, Financial CRM

    Why Most FinTechs Outgrow Their CRM

    FinTechs don’t usually outgrow their CRM because they scale too fast. They outgrow it because it was never designed to support the way they operate. In the...

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    Compliance, Customer data

    The Hidden Risk of Fragmented Customer Data

    Compliance Depends on Consistency.

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