Category
Compliance
Consumer Duty Didn't Ask You to Try Harder. It Asked You to...
The FCA's Consumer Duty is now over two years old. For most regulated lenders, debt collection agencies and servicers, the initial compliance programme is...
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Your Cost-to-Collect Has a Ceiling. The Operational...
Cost-to-collect is the number that every collections and lending COO watches closely and almost none can explain precisely. It moves with volume, with agent...
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Before You Buy Another AI Tool, Find Out If Your Operation...
There is a predictable pattern in UK financial services right now. A senior leader returns from an industry conference having seen demonstrations of AI that...
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You Think You Know How Your Operation Compares. You...
You Think You Know How Your Operation Compares. You Probably Don't. Most COOs in UK lending and collections have a rough sense of where they stand. Response...
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