Author
Francois Mouton
How to get personal with borrowers and improve customer...
As consumers, we’re au fait with hyper-personalisation. Emails filled with unique-to-us offers from Amazon or Uber Eats. Online fashion stores that know our...
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Consumer loyalty is built during challenging times with the...
When loyalty is up for grabs during tough economic times, flexible loan repayments and customer-centric collections not only reduce delinquencies. They improve...
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Every lender needs a FinTech Partner
More than 70% of business and technology banking professionals reported recently that their company would maintain or increase investment in banking, lending,...
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Modernising debt collection in 2023 and beyond
Mid-pandemic it was clear that a debt crisis was coming and that leaders in collections should brace their businesses for difficult times ahead. Nobody however...
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Ten benefits of cloud CRM for lending and collections
Despite record investment in digital transformation in FSI in the past five years, many financial organisations are still over-reliant on legacy customer...
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